Abbey Tours Terms and Condition

Travel Contract for bookings made online at www.abbeytoursireland.com with Abbey Tours Limited, registered in Ireland, with registered office at City Gate, 22 Bridge Street Lower, Dublin 8, Ireland. Registration Number 393498.

  1. General Conditions

    This contract is made solely between Abbey Tours Limited and the Tour Operator for the purposes of transaction reservations through the Abbey Tours Limited online reservations system and is subject to the following conditions:

                             
    1. The contract is commenced by means of initial registration on the www.abbeytoursireland.com web-site using a Tour Operator identification code (UserName) and password both chosen by Abbey Tours Limited following the signed acceptance of these contractual conditions.
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    2. It is the responsibility of the Tour Operator when making a booking to ensure that the correct service (s) are booked.
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    3. Access to www.abbeytoursireland.com is for the purposes of making legitimate bookings.
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    4. Abbey Tours Limited has taken great care to ensure that all information, both written and in image format, given on this site is accurate. Should there be any inaccurate information, we will advise the Tour Operator as soon as we become aware of the inaccuracy; however we will not accept any responsibility for any losses cause by the inaccuracy.
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    5. The Tour Operator will accept financial responsibility for all reservations made under your user name and password.
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  2. Prices              

    1. All prices are quoted in EURO and any currency fluctuations must be borne by the Tour Operator.
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    2. All prices are confidential and must not be used or disclosed for any purpose other than making a reservation on behalf of your client.
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    3. In order to ensure a continued flow of inventory, prices are subject to change without notice – this especially applies during peak periods.
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    4. All prices shown are deemed to be correct at the time of booking and an invoice will be raised for this amount.
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    5. All prices are quoted net and inclusive of all local taxes valid at the time of booking and in the case of hotel accommodation full Irish breakfast unless otherwise stated. 
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    6. We reserve the right to amend all rates quoted in the event of any changes in Government taxes. Any such changes will affect all new bookings following the date of such change.
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  3. Bookable Product

    Hotels, Car Hire, Fly & Drive Programmes, Activity Breaks and Coach Tours can all be booked independently of each other. Transfers and Sightseeing/Evening Entertainment can only be booked if any of the other products mentioned above are booked.

  4. Trade Fairs/Special Events

    1. During some Trade Fairs/Special Events & Sporting Events prices may be very close or at rack rate
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    2. Should you make a booking for dates coinciding with any of these events, the higher rates will apply. We recommend that you advise your clients that the price paid may be higher than that displayed in the hotel, so as to avoid possible complaints.
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    3. Some hotels stipulate that a minimum number of nights be booked during these periods. Once accepting the booking you will be liable for all the nights whereby no refund will be given. If cancelling, full charges will apply.

  5. Payments  

    1. Depending upon your status bookings can be made on the basis of one of the following: Credit Card, Floating Deposit or Credit Account. Credit Accounts will only be opened following a period of trading where a Company’s booking performance and payment record can be established.
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    2. All payments made by credit card will be subject to a 2% charge (AMEX 2.5%). We do not accept diners.
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    3. Cheques and bank drafts will only be accepted in EURO an only if they are drawn on a bank located in the Republic of Ireland.
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    4. All bank charges and costs of transmitting payment must be borne by the client.
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    5. Failure to settle payments on time may result in the termination of access to the www.abbeytoursireland.com and the cancellation of any future bookings.
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    6.                             Payments made by credit transfer to:
                                  Bank: Allied Irish Bank, Grafton Street, Dublin 2, Ireland
                                  Account Number: 09401093
                                  Bank Sort Code: 93-10-47
                                  IBAN: IBAN IE41 AIBK 9310 4709 4010 93
                                  SWIFT/BIC AIBIE2D

  6. Confirmations

    It is the Tour Operator’s responsibility to check all details of bookings made the www.abbeytoursireland.com. The Abbey Tours system will automatically e-mail you a confirmation of all services booked. We will not accept responsibility for any booking errors.

  7. Vouchers

    If you are issuing your own vouchers, they must contain the following:
    1. Full name and address of the service supplier (details as per our booking confirmation)
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    2. Dates, descriptions & specific requirements of the service provided
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    3. Abbey Tours booking reference number – i.e. FIEM123456
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    4. Name(s) and number of passengers
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    5. Abbey Tours emergency contact number (details on request)
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    6. A comment as follows "This reservation is booked and payable via the Abbey Tours Online Reservations system. Please submit invoice to Abbey Tours. In the case of an emergency or problem with any service please contact Abbey Tours".
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    7. All passengers must be in procession of a valid voucher, stating services are booked and payable by Abbey Tours. Passengers not able to submit a valid voucher may be required to pay for the services locally. Abbey Tours will not accept responsibility in these instances.
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    8. If we receive an invoice with your voucher and it is for more nights or services than you booked, we will invoice you based on the details in your voucher.

  8. Cancellations

    1. Where a passenger does not utilise their booking or a cancellation request is received after the check in time, then a “No Show” charge will be applied and charged at the same rate as late cancellations. If a customer arrives on a date later than that booked and the mistake is attributable to your office, an invoice for the "no-show" will be issued together with an invoice for the new stay (subject to availability and rate at that time).
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    2. Bookings are to be cancelled on the www.abbeytoursireland.com Online Reservations System or directly to the Abbey Tours Individual Department by e-mail to individualtravel@abbey.ie or by fax to +353 1 648 6159. If sending a “manual” cancellation, it must contain the Abbey Tours Booking Reference Number, original booking details, client name and reference number if any.
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    3. Abbey Tours will confirm the cancellation in writing. If you do not receive this notice within 24 hours (working days) please check that we have received your cancellation request. Without our cancellation confirmation you cannot consider the booking or part thereof as cancelled. Charges may therefore apply.
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    4. If you cancel after the deadline period, a cancellation charge of a minimum of one night’s accommodation (bed and breakfast) for the number of rooms confirmed will apply up to a maximum of three nights for the number of rooms confirmed. Note the special cancellation terms for bookings occurring during Trade Fairs and Special Events.
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    5. Cancellations directly to the hotel or service provider (either by the overseas tour operator or the client) full charges will apply unless documentation from the hotel or service provider confirms their willingness not to levy any cancellation charge.
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    6. If the client leaves the hotel before the envisaged date, an invoice will be issued for the entire stay and if the hotel subsequently confirms a reduction Abbey Tours will issue a credit note for the sum to be reimbursed. In this case the client must ask for a written notification from the hotel advising of the exact date of departure and the hotel’s willingness to give a refund for the cancelled element of their stay.

  9. Cancellation Policies

    1. Cancellations are subject to the "Cancellation Policy" for each hotel or service provider as listed.
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    2. To avoid any cancellation charges, online or written notification must be received before the cut-off time within Ireland working time.
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    3. Abbey Tours official working hours are:
                                  May 01 to September 30 - Monday to Friday - 09:00am to 6:00pm
                                  May 01 to September 30 - Saturday - 09:00am to 04:00pm
                                  Rest of year - Monday to Friday - 09:00am to 05:30pm

  10. Confidentiality

    Under no circumstances may you disclose the prices, terms and conditions published on our web-site except to the personnel in your company. Failure to adhere to this policy could result in the suspension your access to the Abbey Tours Online System and the cancellation of any future bookings.


  11. Security

    All logins and passwords remain the property of Abbey tours. They are strictly confidential and should only be given to staff that need access to www.abbeytoursireland.com Online System.

    Abbey Tours reserve the right to periodically change logins and passwords. It is the client’s responsibility to advise Abbey Tours if they are concerned that their login and password has been abused or are concerned that a former staff member may still be in procession of the login code and password. Regardless of the circumstances bookings made under a particular login code and password will be the responsibility of the company who has been assigned that login and password.

  12. Force Majeure

    Abbey Tours will not accept any liability of pay compensation where the performance of our contractual obligations is prevented by "force majeure"

    "Force Majeure" means any event, which Abbey Tours or our supplier of the service(s) could not foresee or avoid. Such events may include industrial disputes, extreme weather conditions, natural or man made disaster, fire, technical problems to transport, riots, terrorist activity, civil strife, war or threat of war and any other similar event outside our control.

  13. Complaints

    Abbey Tours is concerned that your client receives the services they booked. Should this not be the case, we recommend that in the first instance, complaints regarding the provision of a service should be taken up locally with the supplier. If this does not resolve the problem the client should call our 24 hour emergency number.

    In any event should the complaint not be resolved while the clients are in Ireland, a written complaint must reach us in writing within seven working days after the termination of the holiday.

    No complaints which relate to discounted prices or prices that are part of a promotion being offered by the supplier on the arrival of the client will be entertained.

  14. Jurisdiction

    The laws of the Constitutional Monarchy of Scotland shall govern the construction, validity and performance of this Agreement and both parties agree to accept the exclusive jurisdiction of the Irish Courts.

I/We accept the terms of this agreement:

Company: _________________________________________________

Address: _________________________________________________

Country: _________________________________________________

Person Authorised to sign this agreement: ________________________

Date:

Signature: